Support Centre

How busy do your phones get when you undertake a nationwide range change project?

Our Support Centre was created when a client wanted to reduce the calls from stores and create a central information point. It brings together data and feedback from all parties involved in a project and presents it via our rrslink extranet system. It's key features include:

• Pre-project support to all stores
• rrslink extranet site for 'real-time reporting'  
• Available 24/7
• Assistance and advice to implementation teams

The Support Centre is staffed with Call Operatives and Project Co-ordinators providing the essential technical expertise. Existing clients utilising this facility readily recognise the added value and efficiencies it provides, considering it a real innovation in the merchandising support industry and delivering a service that makes the difference.

The service can also operate on a stand alone basis, to track the progress of store implemented projects or to monitor merchandising call data.