Customer Returns

Continued focus on the customer has meant that levels of returned products have dramatically increased over the last few years. With this increased pressure and new legislation it is imperative the returned products final destination is WEEE directive compliant. In addition, the pressure of continually tightened product margins demand the return of items as cost effectively as possible.

Our service is simple:

• All stores receive a collection every 28 days (Independents and smaller outlets can also be visited if required)
• A total collection is made from each store, incorporating all available products 
• All items are identified by product and scanned against the stores code. A debit number is then raised 
• All items are given a unique barcode for tracking purposes relating to time, date, store code and debit number
• All information is downloaded “live” using GPRS wireless technology
• Two way contact via GPRS means immediate response for outstanding items

Products are returned to our Northampton collation and sortation warehouse where, using HHT, product is tracked throughout the facility. 

Our debit verification process identifies claims raised against products that were unavailable for collection. This ensures both supplier and retailer inventories are up to date and non-collected products do not get charged.