Q: My customer returns are seasonal. Can you support this?
A: We can complete customer returns collections as part of our normal call cycles or as special projects. If required, we can also include online tracking and sortation and consolidation as part of the process.
Q: My product has been recalled and I need to collect it from all stores and then get them checked, what shall I do?
A: The reasons for your recall will help you decide on the most suitable course of action. We can provide all of the following:
- Dedicated teams to visit stores, complete the uplift process and remove the items from the store
- Dedicated teams to visit the stores to collect store prepared packages
- Remedial work can be carried out on the product ‘on location’ reducing collection costs
- Remedial work can be carried out on collected product at one central location
Q: I am being charged for product that is not returned, which costs me money, can you provide a cost saving solution?
A: We provide a ‘Total Collection’ on a regular basis, which can resolve this issue. Our information system records physical product and verifies non-collections. It matches collected items with debit claim numbers immediately identifying products ‘not collected’. With collections made every 28 days this allows you and the retailer to write-off debit claims where product was not collected.
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Q: I need to dispose of products. What is the WEEE directive?
A: Click here for full details of the WEEE directive and how our procedures comply.
Q: All my stock is returned ‘en mass’ with the reusable products mixed with the scrap, can you provide an alternative?
A: Yes, our dedicated outsourced facility includes sorting and consolidating as part of the process.
All returned product is sorted into three categories A, B, and C
A = Pristine condition still boxed - for return to suppliers and resale
B = Used but repairable - is returned for repair
C = Irreparable Scrap - is disposed of by Recruit Retail Services
On line tracking, re-conditioning and disposal facilities complement the collection and sortation process.
Q: When my products are picked up from store I don’t receive details on what has been collected for over a week. This has cost and planning implications, can you speed up this process?
A: As part of our rrslink extranet facility you have access to up to date product information. Using GPRS technology our drivers receive and send data on the move, enabling a collection report to be posted onto the rrslink with real time data.